/* Support Pages Styles */

/* ============================================
   Support Page Base
   ============================================ */
.support-page {
    min-height: 60vh;
    padding: var(--space-xl, 32px) 0;
}

.support-page .container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 var(--space-md, 16px);
}

/* ============================================
   Support Hero Section
   ============================================ */
.support-hero {
    text-align: center;
    padding: var(--space-2xl, 48px) var(--space-md, 16px);
    background: linear-gradient(135deg, var(--color-primary, #10B981) 0%, var(--color-primary-dark, #059669) 100%);
    color: white;
    border-radius: var(--radius-lg, 12px);
    margin-bottom: var(--space-xl, 32px);
}

.support-hero h1 {
    font-size: var(--text-3xl, 30px);
    font-weight: 700;
    margin-bottom: var(--space-sm, 8px);
}

.support-hero p {
    font-size: var(--text-lg, 18px);
    opacity: 0.9;
    margin-bottom: var(--space-lg, 24px);
}

.support-search-form {
    max-width: 600px;
    margin: 0 auto;
}

.search-input-wrapper {
    display: flex;
    gap: var(--space-sm, 8px);
}

.support-search-input,
.kb-search-input {
    flex: 1;
    padding: var(--space-md, 16px);
    font-size: var(--text-base, 16px);
    border: none;
    border-radius: var(--radius-md, 8px);
    outline: none;
}

.support-search-input:focus,
.kb-search-input:focus {
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.3);
}

/* ============================================
   Quick Links Grid
   ============================================ */
.support-quick-links {
    margin-bottom: var(--space-xl, 32px);
}

.quick-link-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
    gap: var(--space-md, 16px);
}

.quick-link-card {
    display: block;
    padding: var(--space-lg, 24px);
    background: white;
    border-radius: var(--radius-lg, 12px);
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    text-decoration: none;
    color: inherit;
    transition: transform 0.2s, box-shadow 0.2s;
}

.quick-link-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.quick-link-icon {
    font-size: 32px;
    display: block;
    margin-bottom: var(--space-sm, 8px);
}

.quick-link-card h3 {
    font-size: var(--text-lg, 18px);
    font-weight: 600;
    color: var(--color-text-primary, #111827);
    margin-bottom: var(--space-xs, 4px);
}

.quick-link-card p {
    font-size: var(--text-sm, 14px);
    color: var(--color-text-secondary, #6B7280);
    margin: 0;
}

/* ============================================
   Support Sections
   ============================================ */
.support-section {
    margin-bottom: var(--space-xl, 32px);
}

.section-title {
    font-size: var(--text-xl, 20px);
    font-weight: 600;
    color: var(--color-text-primary, #111827);
    margin-bottom: var(--space-md, 16px);
    padding-bottom: var(--space-sm, 8px);
    border-bottom: 2px solid var(--color-border, #E5E7EB);
}

/* ============================================
   Articles Grid
   ============================================ */
.articles-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: var(--space-md, 16px);
}

.article-card {
    display: block;
    padding: var(--space-lg, 24px);
    background: white;
    border-radius: var(--radius-md, 8px);
    border: 1px solid var(--color-border, #E5E7EB);
    text-decoration: none;
    color: inherit;
    transition: border-color 0.2s;
}

.article-card:hover {
    border-color: var(--color-primary, #10B981);
}

.article-card h3 {
    font-size: var(--text-base, 16px);
    font-weight: 600;
    color: var(--color-text-primary, #111827);
    margin-bottom: var(--space-sm, 8px);
}

.article-card p {
    font-size: var(--text-sm, 14px);
    color: var(--color-text-secondary, #6B7280);
    margin-bottom: var(--space-sm, 8px);
    line-height: 1.5;
}

.article-meta {
    font-size: var(--text-xs, 12px);
    color: var(--color-text-muted, #9CA3AF);
}

/* ============================================
   FAQ Section
   ============================================ */
.faq-list {
    display: flex;
    flex-direction: column;
    gap: var(--space-sm, 8px);
}

.faq-item {
    background: white;
    border-radius: var(--radius-md, 8px);
    border: 1px solid var(--color-border, #E5E7EB);
    overflow: hidden;
}

.faq-question {
    padding: var(--space-md, 16px);
    font-weight: 500;
    cursor: pointer;
    list-style: none;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.faq-question::after {
    content: '+';
    font-size: 20px;
    color: var(--color-text-secondary, #6B7280);
}

.faq-item[open] .faq-question::after {
    content: '−';
}

.faq-answer {
    padding: 0 var(--space-md, 16px) var(--space-md, 16px);
    color: var(--color-text-secondary, #6B7280);
    line-height: 1.6;
}

/* ============================================
   Support CTA
   ============================================ */
.support-cta {
    text-align: center;
    padding: var(--space-2xl, 48px);
    background: var(--color-background-alt, #F9FAFB);
    border-radius: var(--radius-lg, 12px);
}

.support-cta h2 {
    font-size: var(--text-2xl, 24px);
    margin-bottom: var(--space-sm, 8px);
}

.support-cta p {
    color: var(--color-text-secondary, #6B7280);
    margin-bottom: var(--space-lg, 24px);
}

.cta-buttons {
    display: flex;
    gap: var(--space-md, 16px);
    justify-content: center;
    flex-wrap: wrap;
}

/* ============================================
   Tickets List
   ============================================ */
.ticket-filters {
    display: flex;
    gap: var(--space-sm, 8px);
    margin-bottom: var(--space-lg, 24px);
    flex-wrap: wrap;
}

.filter-btn {
    padding: var(--space-sm, 8px) var(--space-md, 16px);
    background: white;
    border: 1px solid var(--color-border, #E5E7EB);
    border-radius: var(--radius-full, 9999px);
    font-size: var(--text-sm, 14px);
    cursor: pointer;
    transition: all 0.2s;
}

.filter-btn:hover,
.filter-btn.active {
    background: var(--color-primary, #10B981);
    border-color: var(--color-primary, #10B981);
    color: white;
}

.tickets-list {
    display: flex;
    flex-direction: column;
    gap: var(--space-md, 16px);
}

.ticket-card {
    display: block;
    padding: var(--space-lg, 24px);
    background: white;
    border-radius: var(--radius-md, 8px);
    border: 1px solid var(--color-border, #E5E7EB);
    text-decoration: none;
    color: inherit;
    transition: border-color 0.2s;
}

.ticket-card:hover {
    border-color: var(--color-primary, #10B981);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--space-sm, 8px);
}

.ticket-number {
    font-size: var(--text-sm, 14px);
    color: var(--color-text-muted, #9CA3AF);
    font-family: monospace;
}

.ticket-status {
    padding: var(--space-xs, 4px) var(--space-sm, 8px);
    border-radius: var(--radius-full, 9999px);
    font-size: var(--text-xs, 12px);
    font-weight: 500;
}

.status-open { background: #DBEAFE; color: #2563EB; }
.status-pending { background: #FEF3C7; color: #D97706; }
.status-resolved { background: #D1FAE5; color: #059669; }
.status-closed { background: #F3F4F6; color: #6B7280; }

.ticket-subject {
    font-size: var(--text-lg, 18px);
    font-weight: 600;
    color: var(--color-text-primary, #111827);
    margin-bottom: var(--space-sm, 8px);
}

.ticket-preview {
    font-size: var(--text-sm, 14px);
    color: var(--color-text-secondary, #6B7280);
    margin-bottom: var(--space-sm, 8px);
}

.ticket-meta {
    display: flex;
    gap: var(--space-md, 16px);
    font-size: var(--text-xs, 12px);
    color: var(--color-text-muted, #9CA3AF);
}

/* ============================================
   Ticket Detail
   ============================================ */
.ticket-detail-layout {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: var(--space-xl, 32px);
}

@media (max-width: 768px) {
    .ticket-detail-layout {
        grid-template-columns: 1fr;
    }
}

.ticket-header-card {
    background: white;
    border-radius: var(--radius-md, 8px);
    padding: var(--space-lg, 24px);
    margin-bottom: var(--space-md, 16px);
    border: 1px solid var(--color-border, #E5E7EB);
}

.ticket-header-top {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: var(--space-md, 16px);
}

.ticket-meta-row {
    display: flex;
    gap: var(--space-md, 16px);
    flex-wrap: wrap;
    font-size: var(--text-sm, 14px);
    color: var(--color-text-secondary, #6B7280);
}

.ticket-priority {
    padding: var(--space-xs, 4px) var(--space-sm, 8px);
    border-radius: var(--radius-sm, 4px);
    font-size: var(--text-xs, 12px);
}

.priority-low { background: #F3F4F6; color: #6B7280; }
.priority-normal { background: #DBEAFE; color: #2563EB; }
.priority-high { background: #FEE2E2; color: #DC2626; }

/* Messages */
.message-card {
    background: white;
    border-radius: var(--radius-md, 8px);
    padding: var(--space-lg, 24px);
    margin-bottom: var(--space-md, 16px);
    border: 1px solid var(--color-border, #E5E7EB);
}

.agent-message {
    border-left: 3px solid var(--color-primary, #10B981);
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: var(--space-sm, 8px);
}

.message-author {
    font-weight: 600;
    color: var(--color-text-primary, #111827);
}

.message-date {
    font-size: var(--text-sm, 14px);
    color: var(--color-text-muted, #9CA3AF);
}

.message-content {
    color: var(--color-text-secondary, #374151);
    line-height: 1.6;
}

/* Reply Form */
.reply-form-card {
    background: white;
    border-radius: var(--radius-md, 8px);
    padding: var(--space-lg, 24px);
    border: 1px solid var(--color-border, #E5E7EB);
}

.reply-form-card h3 {
    margin-bottom: var(--space-md, 16px);
}

/* Sidebar */
.ticket-sidebar .sidebar-card,
.article-sidebar .sidebar-card,
.contact-sidebar .sidebar-card {
    background: white;
    border-radius: var(--radius-md, 8px);
    padding: var(--space-lg, 24px);
    margin-bottom: var(--space-md, 16px);
    border: 1px solid var(--color-border, #E5E7EB);
}

.sidebar-card h3 {
    font-size: var(--text-base, 16px);
    margin-bottom: var(--space-md, 16px);
}

.sidebar-actions {
    display: flex;
    flex-direction: column;
    gap: var(--space-sm, 8px);
}

/* ============================================
   Knowledge Base
   ============================================ */
.kb-header {
    margin-bottom: var(--space-xl, 32px);
}

.kb-search-form {
    max-width: 500px;
    margin-top: var(--space-md, 16px);
}

.kb-layout {
    display: grid;
    grid-template-columns: 250px 1fr;
    gap: var(--space-xl, 32px);
}

@media (max-width: 768px) {
    .kb-layout {
        grid-template-columns: 1fr;
    }
}

.kb-sidebar h3 {
    font-size: var(--text-sm, 14px);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-text-muted, #9CA3AF);
    margin-bottom: var(--space-md, 16px);
}

.kb-categories {
    display: flex;
    flex-direction: column;
    gap: var(--space-xs, 4px);
}

.category-link {
    display: flex;
    justify-content: space-between;
    padding: var(--space-sm, 8px) var(--space-md, 16px);
    color: var(--color-text-secondary, #6B7280);
    text-decoration: none;
    border-radius: var(--radius-md, 8px);
    transition: all 0.2s;
}

.category-link:hover,
.category-link.active {
    background: var(--color-primary-light, #D1FAE5);
    color: var(--color-primary, #10B981);
}

.category-count {
    font-size: var(--text-xs, 12px);
    background: var(--color-background-alt, #F3F4F6);
    padding: 2px 8px;
    border-radius: var(--radius-full, 9999px);
}

.articles-list {
    display: flex;
    flex-direction: column;
    gap: var(--space-md, 16px);
}

.article-list-item {
    display: block;
    padding: var(--space-lg, 24px);
    background: white;
    border-radius: var(--radius-md, 8px);
    border: 1px solid var(--color-border, #E5E7EB);
    text-decoration: none;
    color: inherit;
    transition: border-color 0.2s;
}

.article-list-item:hover {
    border-color: var(--color-primary, #10B981);
}

.article-title {
    font-size: var(--text-lg, 18px);
    font-weight: 600;
    color: var(--color-text-primary, #111827);
    margin-bottom: var(--space-sm, 8px);
}

.article-excerpt {
    color: var(--color-text-secondary, #6B7280);
    line-height: 1.5;
    margin-bottom: var(--space-sm, 8px);
}

/* ============================================
   Article Detail
   ============================================ */
.article-layout {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: var(--space-xl, 32px);
}

@media (max-width: 768px) {
    .article-layout {
        grid-template-columns: 1fr;
    }
}

.article-content-card {
    background: white;
    border-radius: var(--radius-md, 8px);
    padding: var(--space-xl, 32px);
    border: 1px solid var(--color-border, #E5E7EB);
}

.article-header {
    margin-bottom: var(--space-lg, 24px);
    padding-bottom: var(--space-lg, 24px);
    border-bottom: 1px solid var(--color-border, #E5E7EB);
}

.article-body {
    line-height: 1.7;
    color: var(--color-text-secondary, #374151);
}

.article-body h2 {
    margin-top: var(--space-xl, 32px);
    margin-bottom: var(--space-md, 16px);
}

.article-body p {
    margin-bottom: var(--space-md, 16px);
}

.article-body ul,
.article-body ol {
    margin-bottom: var(--space-md, 16px);
    padding-left: var(--space-lg, 24px);
}

.article-tags {
    display: flex;
    gap: var(--space-sm, 8px);
    margin-top: var(--space-lg, 24px);
    padding-top: var(--space-lg, 24px);
    border-top: 1px solid var(--color-border, #E5E7EB);
}

.tag {
    padding: var(--space-xs, 4px) var(--space-sm, 8px);
    background: var(--color-background-alt, #F3F4F6);
    border-radius: var(--radius-sm, 4px);
    font-size: var(--text-xs, 12px);
    color: var(--color-text-secondary, #6B7280);
}

.article-feedback {
    background: var(--color-background-alt, #F9FAFB);
    border-radius: var(--radius-md, 8px);
    padding: var(--space-lg, 24px);
    text-align: center;
    margin-top: var(--space-lg, 24px);
}

.article-feedback h3 {
    margin-bottom: var(--space-md, 16px);
}

.feedback-buttons {
    display: flex;
    gap: var(--space-md, 16px);
    justify-content: center;
}

.feedback-btn {
    min-width: 100px;
}

.feedback-thanks {
    color: var(--color-primary, #10B981);
    font-weight: 500;
}

.related-articles-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.related-articles-list li {
    padding: var(--space-sm, 8px) 0;
    border-bottom: 1px solid var(--color-border, #E5E7EB);
}

.related-articles-list li:last-child {
    border-bottom: none;
}

.related-articles-list a {
    color: var(--color-text-secondary, #6B7280);
    text-decoration: none;
}

.related-articles-list a:hover {
    color: var(--color-primary, #10B981);
}

/* ============================================
   Contact Page
   ============================================ */
.contact-layout {
    display: grid;
    grid-template-columns: 1fr 350px;
    gap: var(--space-xl, 32px);
}

@media (max-width: 768px) {
    .contact-layout {
        grid-template-columns: 1fr;
    }
}

.contact-form-card {
    background: white;
    border-radius: var(--radius-md, 8px);
    padding: var(--space-xl, 32px);
    border: 1px solid var(--color-border, #E5E7EB);
}

.contact-method {
    display: flex;
    gap: var(--space-md, 16px);
    padding: var(--space-md, 16px) 0;
    border-bottom: 1px solid var(--color-border, #E5E7EB);
}

.contact-method:last-child {
    border-bottom: none;
}

.contact-icon {
    font-size: 24px;
}

.contact-method strong {
    display: block;
    margin-bottom: var(--space-xs, 4px);
}

.contact-method p {
    margin: 0;
    font-size: var(--text-sm, 14px);
    color: var(--color-text-secondary, #6B7280);
}

.quick-links-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.quick-links-list li {
    padding: var(--space-sm, 8px) 0;
}

.quick-links-list a {
    color: var(--color-text-secondary, #6B7280);
    text-decoration: none;
}

.quick-links-list a:hover {
    color: var(--color-primary, #10B981);
}

.success-message {
    text-align: center;
    padding: var(--space-xl, 32px);
}

.success-icon {
    width: 64px;
    height: 64px;
    background: var(--color-primary, #10B981);
    color: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 32px;
    margin: 0 auto var(--space-md, 16px);
}

/* ============================================
   Error Page
   ============================================ */
.support-error .error-content {
    text-align: center;
    padding: var(--space-2xl, 48px);
}

.error-icon {
    font-size: 64px;
    margin-bottom: var(--space-md, 16px);
}

.error-message {
    color: var(--color-text-secondary, #6B7280);
    margin-bottom: var(--space-lg, 24px);
}

.error-actions {
    display: flex;
    gap: var(--space-md, 16px);
    justify-content: center;
}

/* ============================================
   Empty States
   ============================================ */
.empty-state {
    text-align: center;
    padding: var(--space-2xl, 48px);
    background: white;
    border-radius: var(--radius-md, 8px);
    border: 1px solid var(--color-border, #E5E7EB);
}

.empty-icon {
    font-size: 48px;
    margin-bottom: var(--space-md, 16px);
}

.empty-state h2 {
    margin-bottom: var(--space-sm, 8px);
}

.empty-state p {
    color: var(--color-text-secondary, #6B7280);
    margin-bottom: var(--space-lg, 24px);
}

/* ============================================
   Forms
   ============================================ */
.ticket-form,
.contact-form,
.reply-form {
    display: flex;
    flex-direction: column;
    gap: var(--space-md, 16px);
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--space-md, 16px);
}

@media (max-width: 600px) {
    .form-row {
        grid-template-columns: 1fr;
    }
}

.form-group label {
    display: block;
    margin-bottom: var(--space-xs, 4px);
    font-weight: 500;
    color: var(--color-text-primary, #111827);
}

.required {
    color: var(--color-danger, #DC2626);
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: var(--space-sm, 8px) var(--space-md, 16px);
    border: 1px solid var(--color-border, #E5E7EB);
    border-radius: var(--radius-md, 8px);
    font-size: var(--text-base, 16px);
    transition: border-color 0.2s;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--color-primary, #10B981);
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.1);
}

.form-actions {
    display: flex;
    gap: var(--space-md, 16px);
    justify-content: flex-end;
    margin-top: var(--space-md, 16px);
}

/* ============================================
   Pagination
   ============================================ */
.pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--space-md, 16px);
    margin-top: var(--space-xl, 32px);
}

.page-info {
    color: var(--color-text-secondary, #6B7280);
}